Technician Certificate Course | Technician Product Verification On-Demand 8 credit hours

This training prepares pharmacy technicians to support technician product verification (TPV) services through practical instruction in accuracy verification, workflow integration, patient safety, and regulatory considerations. 

Designed as a microcredential program, this course awards a digital badge upon successful completion and provides technicians with specialized training to support expanded responsibilities within pharmacy operations. 

The program focuses on the knowledge and skills needed to participate in technician product verification processes while maintaining medication safety, quality assurance, and workflow efficiency. A simulation-based verification assessment is also included to help technicians apply learned concepts and demonstrate competency in identifying and preventing dispensing errors. 

Course content includes:

  • Fundamentals of technician product verification and regulatory considerations 
  • Roles and responsibilities within technician product verification workflows 
  • Medication safety principles and error prevention strategies 
  • Accuracy verification processes and quality assurance practices 
  • Documentation and compliance considerations 
  • Workflow integration and operational best practices 
  • Communication and collaboration within the pharmacy team 
  • Strategies for supporting efficient and safe prescription processing 

Technicians will also develop practical skills in identifying potential dispensing errors, supporting quality control processes, maintaining accurate documentation, and contributing to safe and efficient pharmacy operations. 

In many states and practice settings, technician product verification is permitted only when specific training, competency validation, certification, or employer-based program requirements are met. This course is designed to support technicians and employers in preparing for expanded verification responsibilities while maintaining compliance with applicable regulatory and workplace expectations. 

This training is designed to help pharmacy technicians build specialized operational expertise, support advanced pharmacy workflow models, and prepare for expanded responsibilities and professional growth opportunities within pharmacy practice. 

Technicians who successfully complete the program will earn a digital badge recognizing their competency in technician product verification. 

Interested in pursuing the Adv-CPhT designation? CEimpact also offers a bundled version of this course that includes access to the PTCB certificate exam. Access it HERE.  

Earn your microcredential and strengthen your role in advanced pharmacy operations – enroll today.

Technician Product Verification - Technician

Claim Your Badge

You will receive an email from Credly (our credential partner), after you complete the course, inviting you to claim your digital badge for Technician Product Verification - Technician. This will allow you to easily share your achievement with colleagues, managers, and your professional network on LinkedIn and other platforms. When you receive the email, please click the button and create an account on Credly.com so that you can “accept” the badge.

Need help? Find a step-by-step tutorial video at this link.

Module 1: Introduction and Background

1. Recognize the need for advanced pharmacy technician responsibilities to sustain the future of pharmacy practice.
2. Describe opportunities for technicians in the provision of pharmacy services, such as medication reconciliation, telepharmacy, vaccine administration, point-of-care testing, and product verification.
3. Discuss the importance of technician product verification (TPV) across various pharmacy practice settings.

Module 2: Foundational Concepts for Technicians

4. Discuss common medication routes of administration and dosage forms, including benefits and drawbacks of each.
5. Describe properties of medications commonly used for managing the most common chronic diseases.
6. Recognize error-prone medication routes, dosage forms, and look-alike/sound-alike drugs.
7. Evaluate the appropriateness of drug delivery methods in patient case scenarios to minimize errors and optimize therapeutic outcomes.

Module 3: Medication Error Prevention

8. Analyze case scenario(s) of medication error or near miss events to identify breakdowns in the system that have contributed to the error.
9. Recognize factors in your practice environment that can contribute to the occurrence of medication errors.
10. Apply knowledge of reported errors to select optimal best practice medication error prevention strategies.
11. Identify the prevalence and implications of look-alike medication packaging.
12. Summarize issues and challenges of how the use of color coding and the lack of color differentiation can lead to medication errors.

Module 4: Critical Thinking Skills

13. Define critical thinking and its importance in the context of pharmacy TPV.
14. Demonstrate critical thinking skills in TPV-related scenarios.

Module 5: Calculations Review for Pharmacy Technicians

15. Describe the steps to effectively approach pharmacy calculations.
16. Demonstrate how to convert between units of measurement commonly used in pharmacy practice.
17. Utilize ratios and proportions to solve dosage calculations.
18. Calculate the percent strength of compounded preparations to determine the correct concentration.
19. Perform formula adjustments by reducing and enlarging formulations while maintaining proper ingredient proportions.

Module 6: Workflow Analysis and Implementation

20. Summarize methods to successfully implement a TPV process into a retail pharmacy workflow.
21. Identify strategies to overcome barriers to TPV implementation.
22. Describe technology and workflow systems that help facilitate successful TPV implementation.
23. Explain the processes involved in a hospital-based TPV program.
24. Describe components of TPV policies and procedures
25. Formulate a sample job description for a pharmacy technician engaged in a TPV program in a hospital-based setting.
26. Review technology used in various hospital-based TPV programs.
27. Discuss benefits and challenges to implementing TPV in a hospital-based setting.

Module 7: Ongoing Initiatives for Compliance and Quality Assurance

28. Outline system-based tools for assessing, documenting, and analyzing medication errors.
29. Initiate a risk assessment process to identify medication safety improvements.
30. Explain the basic principles of Continuous Quality Improvement (CQI).
31. Describe Root Cause Analysis and its appropriate use.
32. Identify reporting pathways for medication errors and adverse drug events.

Product Verification Simulation Exam

Faculty

Rhonda Bilger, PharmD

Micaela Maeyart, PharmD, BCPS, BCGP

Heidi Eukel, PharmD

Jacqueline Hayes, CPhT-ADV, RPT

Amanda Leiman, CPhT

Matthew Williams, CPhT-Adv, CHW

Course Details