Technician Advanced Training Career Advancement | Microcredentials Written 6 credit hours

Build the essential skills, workflow knowledge, and fundamentals needed to support safe, patient-centered care from day one.

Pharmacy technicians are essential to the safe and effective delivery of patient care and require a strong foundation in technical skills, regulatory compliance, and patient interactions. This course covers critical topics, including medication dispensing, pharmaceutical calculations, confidentiality, error prevention, and compliance with industry regulations. Pharmacy technicians will be equipped with the knowledge and confidence needed to excel in and contribute to a safer, more efficient pharmacy practice.

Pharmacy Technician Foundations

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Need help? Find a step-by-step tutorial video at this link.

Learning Objectives

Upon successful completion of this application-based CPE course, pharmacy technicians should be able to:

1. Differentiate the roles and responsibilities of pharmacy technicians and pharmacists. 

2. Summarize ethical considerations and professional standards in pharmacy practice. 

3. Identify common prescription medications, including their therapeutic uses and classifications. 

4. Distinguish between dosage forms, strengths, and routes of administration. 

5. Outline the steps involved in processing and dispensing prescriptions. 

6. Recognize proper labeling, storage, and prepackaging requirements for medications. 

7. Describe the role of third-party payors in pharmacy transactions. 

8. Recognize common insurance claim rejections and identify appropriate next steps. 

9. Identify the key components of effective pharmacy inventory management. 

10. Recognize the importance of authenticating suppliers to ensure safe medication sourcing. 

11. Describe proper storage, handling, documentation, and recordkeeping practices for pharmacy inventory. 

12. Solve common dosage calculations used in pharmacy practice. 

13. Convert between measurement units relevant to pharmaceutical preparations. 

14. Demonstrate effective communication techniques for interacting with patients and healthcare professionals. 

15. Select appropriate responses to challenging patient interactions while maintaining professionalism. 

16. Differentiate between sterile and non-sterile compounding procedures. 

17. Identify the equipment and techniques required for pharmaceutical compounding. 

18. Identify hazardous drugs and the risks associated with handling them. 

19. Describe appropriate safety precautions and disposal methods for hazardous drugs. 

20. Recognize situations that require protection of protected health information (PHI). 

21. Follow proper procedures for handling protected health information (PHI). 

22. Recognize common types of medication errors and contributing factors. 

23. Apply patient safety practices to reduce the risk of dispensing errors. 

24. Describe the purpose and process of adverse event reporting as part of patient safety initiatives. 

25. Identify signs of drug diversion and strategies for prevention. 

26. Explain DEA regulations related to controlled substances and recordkeeping. 

27. Summarize key federal and state regulations governing pharmacy practice. 

28. Explain the legal responsibilities of pharmacy technicians in medication handling. 

29. Describe how pharmacy technicians contribute to the overall quality and safety of patient care. 

30. Apply knowledge of pharmacy operations, compliance, and safety practices to perform pharmacy technician duties effectively. 

Faculty

Joshua Davis Kinsey, PharmD

Disclosures:

Joshua Davis Kinsey has no relevant financial relationships with ineligible companies to disclose.

Rhonda Bilger, PharmD

Disclosures:

Rhonda Bilger has no relevant financial relationships with ineligible companies to disclose.

Taylor Legette, PharmD

Disclosures:

Taylor Legette has no relevant financial relationships with ineligible companies to disclose.

Course Details