How to Engage Patients in Conversations that Make a Difference [Pharmacist]

How to Engage Patients in Conversations that Make a Difference [Pharmacist]

Patients not listening to health care providers is a problem that has recently escalated with COVID – such as recent challenges with the use of ivermectin and vaccine hesitancy. What can you do to be part of the solution? Take this course to learn how to engage your patients in a way that will drive their health outcomes toward positive goals. You’ll have more efficient and effective conversations by learning to use proven motivational interviewing techniques like reflective listening, appreciative inquiry, and resisting the righting reflex.

Upon successful completion of this application-based CPE course, pharmacists should be able to:
1. Compare the provider-centered and patient-centered models of communications
2. Describe key motivational interviewing skills needs to drive engaging, patient-focused conversations
3. Apply motivational interviewing skills to assist patients in strengthening their own motivation for change

Nora Stelter, PharmD, CHWC
Associate Professor
Drake University College of Pharmacy & Health Sciences

Nora Stelter does not report any actual or potential conflicts of interest in relation to this continuing pharmacy education course.

This course is included in our Pharmacist Subscription Service. To get more courses like this sent to you every month, sign-up for a CE Subscription Service!  

Course fee includes course, course materials, and CPE credit submission to CPE Monitor.
Course is non-refundable.
Initial Release Date: September 14, 2021
Planned Expiration Date: September 14, 2024  

Copyright 2021, CEimpact. All Rights Reserved. Any reproduction of this course without express permission is strictly forbidden.  


Universal Activity Number (UAN): 0107-0000-21-289-H04-P
Application-based CPE Activity

CEImpact is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. Obtain CPE credit by completing the course, followed by the exam and evaluation (if applicable). Once successfully completed, your course will appear in your Completed Courses tab. Access your CPE statement of credit at

¹CEImpact provides you with two (2) opportunities to complete the exam. The learner will not receive CPE credit after two failed attempts.

Additional information


1h 0m

Topic Designator

Disease State/Drug Therapy



ACPE Topic

04 Pharmacy Administration





Release Date






ACPE Number


This course is in our subscription.