Failure to Fail: How to Evaluate Poor Performance

Failure to Fail: How to Evaluate Poor Performance

Evaluating poor performance in experiential learners is one of the most difficult challenges a preceptor faces. Unfortunately, this “failure to fail” phenomenon is common in nearly all health professions. This course uses a published framework to discuss why preceptors struggle to assess poor performance and provides strategies to overcome barriers to appropriately evaluate underperforming learners.

Upon successful completion of this application-based CPE course, pharmacy preceptors should be able to:
1. Identify six common barriers to providing accurate assessments of learners who are underperforming
2. Describe three enabler strategies that help overcome barriers identified
3. Analyze selected case studies in order to create strategies for accurate assessment
4. Identify sources of support when working with an underperforming pharmacy learner 

Lisa Richter, PharmD, BCPS, BCCCP, FASHP
Director of Experiential Outreach & Assessment
North Dakota State University

Kate Newman, PharmD
Director of Experiential Education & Clinical Associate Professor of Pharmacy Practice
Southern Illinois University Edwardsville

Jen Danielsen, PharmD, MBA, CDECS
Assistant Dean, Experiential Education and Student Professional Development
University of Washington

Lisa Richter, Kate Newman, and Jen Danielsen have no relevant financial relationships to disclose.

Course fee includes course, course materials, and CPE credit submission to CPE Monitor.
Course is non-refundable.
Release Date: June 1, 2022
Planned Expiration Date: June 1, 2025 

Copyright 2022, CEimpact. All Rights Reserved. Any reproduction of this course without express permission is strictly forbidden.  


Universal Activity Number (UAN): 0107-0000-22-206-H04-P
Application-based CPE Activity

CEImpact is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. Obtain CPE credit by completing the course, followed by the exam and evaluation (if applicable). Once successfully completed, your course will appear in your Completed Courses tab. Access your CPE statement of credit at

¹CEImpact provides you with two (2) opportunities to complete the exam. The learner will not receive CPE credit after two failed attempts.

Additional information


1h 0m

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04 Pharmacy Administration





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