Technician Advanced Training Hearing Aids | Microcredentials Written 3 credit hours

This practical training prepares pharmacy technicians to support hearing health services and assist patients seeking over-the-counter (OTC) hearing aid solutions within the pharmacy setting. 

Designed as a microcredential program, this course awards a digital badge upon successful completion and focuses on the technician’s role in patient support, workflow coordination, and hearing aid education. 

The program introduces key concepts related to hearing loss, OTC hearing aid availability, and strategies for supporting pharmacists and patients as hearing health services continue to expand in pharmacy practice. 

Topics covered include:

  • Overview of hearing loss and common hearing aid terminology  
  • Current regulations and availability of OTC hearing aids  
  • Roles of pharmacy technicians in supporting hearing health services  
  • Product features, device setup, and troubleshooting basics  
  • Patient communication and education considerations  
  • Identification of situations requiring pharmacist involvement or referral  
  • Workflow integration and operational considerations for hearing aid services  
  • Strategies for supporting patient access and follow-up care  

Technicians will also develop practical skills in assisting with device selection support, educating patients on basic hearing aid use, and facilitating a positive patient experience within the pharmacy setting. 

This training is designed to help pharmacy technicians expand their skill set, support growing clinical service offerings, and develop specialized expertise that supports professional growth and expanded opportunities within pharmacy practice. 

Earn your microcredential and build confidence in supporting pharmacy-based hearing health services – enroll today.

Hearing Aids - Technician

Claim Your Badge

You will receive an email from Credly (our credential partner), after you complete the course, inviting you to claim your digital badge for Hearing Aids - Technician. This will allow you to easily share your achievement with colleagues, managers, and your professional network on LinkedIn and other platforms. When you receive the email, please click the button and create an account on Credly.com so that you can “accept” the badge.

Need help? Find a step-by-step tutorial video at this link.

Learning Objectives

1. Define hearing loss and causes of hearing loss.
2. Explain the consequences of hearing loss to the patient and society.
3. Review the 2017 OTC Hearing Aid Act legislation and hearing aid (HA) regulations.
4. Collaborate with pharmacy team members and hearing health professionals to support the hearing loss patient.
5. Review how the hearing and auditory system functions.
6. Identify normal and abnormal patterns of hearing loss on an audiogram.
7. Assess eligibility criteria for the use of an OTC HA.
8. Recommend an OTC HA for a hearing loss patient based on patient-specific characteristics.
9. Counsel a patient on the appropriate use of an OTC HA.
10. Discuss motivators and barriers of starting a HA service in the pharmacy.
11. Create action plans to develop, initiate, and implement an OTC HA service in a pharmacy setting.
12. List ways to market HAs and a HA service.
13. Explain the criteria for evaluating and adapting a HA service to the needs of the community. 

Faculty

Rhonda Bilger, PharmD

Disclosures:

Rhonda Bilger has no relevant financial relationships with ineligible companies to disclose.

Chris Holmes

Disclosures:

Chris Holmes has no relevant financial relationships with ineligible companies to disclose.

Course Details