Patients not listening to health care providers is a problem that has recently escalated with COVID – such as recent challenges with the use of ivermectin and vaccine hesitancy. What can you do to be part of the solution? Take this course to learn how engaging patients can drive health outcomes toward positive goals. You’ll have more efficient and effective conversations by learning to use proven motivational interviewing techniques like reflective listening, appreciative inquiry, and resisting the righting reflex.

Upon successful completion of this application-based CPE course, pharmacy technicians should be able to:
1. Compare the provider-centered and patient-centered models of communications
2. Describe key motivational interviewing skills needs to drive engaging, patient-focused conversations
3. Apply motivational interviewing skills to assist patients in strengthening their own motivation for change

Nora Stelter, PharmD, CHWC
Associate Professor
Drake University College of Pharmacy & Health Sciences

Nora Stelter does not report any actual or potential conflicts of interest in relation to this continuing pharmacy education course.

This course is included in our Pharmacy Technician Subscription Services. To get more courses like this sent to you every month, sign-up for a CE Subscription Service!  

Course fee includes course, course materials, and CPE credit submission to CPE Monitor.
Course is non-refundable.
Initial Release Date: September 14, 2021
Planned Expiration Date: September 14, 2024  

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