Complaints: Turning a Negative Into a Positive 2024

Complaints: Turning a Negative Into a Positive 2024

Complaints are inevitable, no matter how committed you are to excellent service. Although most feel this is a negative situation, it can actually be positive for your pharmacy. Join this course to learn how complaints can affect your business, explore steps to handle patient complaints effectively, and review best practices for documentation and staff training requirements.

Upon successful completion of this course, learners should be able to:
1. Explain how complaints affect the pharmacy team, patients, and the overall practice setting
2. Discuss steps and strategies to effectively handle complaints
3. Create a plan to manage complaints through documentation pharmacy staff training

Kelly Stegh, PharmD
Management Consultant
Next Step Consulting

Kelly Stegh reports has no relevant financial relationships with ineligible companies to disclose. 

Course fee includes course and course materials.
Course is non-refundable.
Release Date: January 1, 2024
Planned Expiration Date: December 31, 2024

THIS COURSE DOES NOT PROVIDE CPE CREDIT

Additional information

Duration

0h 30m

Topic Designator

Customer Service

ACPE

No

ACPE Topic
Role

Pharmacist

Media-Type

Written

Release Date

1/1/24

CEUs

0

Rating

5

This course is in our subscription.

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