This 8-hour certificate course fulfills the education requirements for the Pharmacy Technician Certification Board’s (PTCB) Product Verification Assessment-based Certificate Program.

In addition to modules on patient safety, medication error prevention, and the dispensing process, it includes a unique dispensing simulation to educate pharmacy technicians serving in product verification roles in community, hospital, and long-term care pharmacies.

Successful completion of all modules results in an ACPE Certificate of Completion for Technician Product Verification from CEimpact.

Upon successful completion of this course, learners should be able to:

Module 1: Introduction and Background
1. Recognize the need for advanced pharmacy technician responsibilities to sustain the future of pharmacy practice.
2. Describe opportunities for technicians in the provision of pharmacy services, such as medication reconciliation, telepharmacy, vaccine administration, point-of-care testing, and product verification.
3. Discuss the importance of technician product verification (TPV) across various pharmacy practice settings.

Module 2: Foundational Concepts for Technicians
4. Discuss common medication routes of administration and dosage forms, including benefits and drawbacks of each.
5. Describe properties of medications commonly used for managing the most common chronic diseases.
6. Recognize error-prone medication routes, dosage forms, and look-alike/sound-alike drugs.
7. Evaluate the appropriateness of drug delivery methods in patient case scenarios to minimize errors and optimize therapeutic outcomes.

Module 3: Medication Error Prevention
8. Analyze case scenario(s) of medication error or near miss events to identify breakdowns in the system that have contributed to the error.
9. Recognize factors in your practice environment that can contribute to the occurrence of medication errors.
10. Apply knowledge of reported errors to select optimal best practice medication error prevention strategies.
11. Identify the prevalence and implications of look-alike medication packaging.
12. Summarize issues and challenges of how the use of color coding and the lack of color differentiation can lead to medication errors.

Module 4: Critical Thinking Skills
13. Define critical thinking and its importance in the context of pharmacy TPV.
14. Demonstrate critical thinking skills in TPV-related scenarios.

Module 5: Calculations Review for Pharmacy Technicians
15. Describe the steps to effectively approach pharmacy calculations.
16. Demonstrate how to convert between units of measurement commonly used in pharmacy practice.
17. Utilize ratios and proportions to solve dosage calculations.
18. Calculate the percent strength of compounded preparations to determine the correct concentration.
19. Perform formula adjustments by reducing and enlarging formulations while maintaining proper ingredient proportions.

Module 6: Workflow Analysis and Implementation
20. Summarize methods to successfully implement a TPV process into a retail pharmacy workflow.
21. Identify strategies to overcome barriers to TPV implementation.
22. Describe technology and workflow systems that help facilitate successful TPV implementation.
23. Explain the processes involved in a hospital-based TPV program.
24. Describe components of TPV policies and procedures
25. Formulate a sample job description for a pharmacy technician engaged in a TPV program in a hospital-based setting.
26. Review technology used in various hospital-based TPV programs.
27. Discuss benefits and challenges to implementing TPV in a hospital-based setting.

Module 7: Ongoing Initiatives for Compliance and Quality Assurance
28. Outline system-based tools for assessing, documenting, and analyzing medication errors.
29. Initiate a risk assessment process to identify medication safety improvements.
30. Explain the basic principles of Continuous Quality Improvement (CQI).
31. Describe Root Cause Analysis and its appropriate use.
32. Identify reporting pathways for medication errors and adverse drug events.

Module 8: Product Verification Simulation Exam

Rhonda Bilger, PharmD
Manager, Education
CEimpact

Heidi Eukel, PharmD
Professor
North Dakota State University

Jacqueline Hayes, CPhT-ADV, RPT
Pharmacy Technician
Rise N Shine Pharmacy

Amanda Leiman, CPhT
Medication Safety Lead Technician
Advocate Health

Micaela Maeyaert, PharmD, BCPS, DPLA
Director of Pharmacy
Spencer Hospital

Matthew Williams, CPhT-Adv, CHW
Advanced Pharmacy Technician
Nation’s Medicines

Rhonda Bilger, Heidi Eukel, Jacqueline Hayes, Amanda Leiman, Micaela Maeyaert, and Matthew Williams have no relevant financial relationships with ineligible companies to disclose.

Course fee includes course, course materials, and CPE credit submission to CPE Monitor.
Course is non-refundable.
Initial Release Date: January 22, 2025
Planned Expiration Date: January 22, 2028

Copyright 2025, CEimpact. All Rights Reserved. Any reproduction of this course without express permission is strictly forbidden.