Pharmacy technicians are essential to the safe and effective delivery of patient care, requiring a strong foundation in technical skills, regulatory compliance, and patient interactions. This course covers critical topics such as medication dispensing, pharmaceutical calculations, confidentiality, error prevention, and compliance with industry regulations. Pharmacy technicians will be equipped with the knowledge and confidence needed to excel in and contribute to a safer, more efficient pharmacy practice.
Upon successful completion of this application-based CPE course, pharmacy technicians should be able to:
1. Differentiate the roles and responsibilities of pharmacy technicians and pharmacists.
2. Summarize ethical considerations and professional standards in pharmacy practice.
3. Identify common prescription medications, including their therapeutic uses and classifications.
4. Distinguish between dosage forms, strengths, and routes of administration.
5. Outline the steps involved in processing and dispensing prescriptions.
6. Recognize proper labeling, storage, and prepackaging requirements for medications.
7. Summarize the role of third-party payors in pharmacy transactions.
8. Identify common insurance claim rejection codes and methods for resolution.
9. Identify the key components of effective pharmacy inventory management.
10. Recognize the importance of authenticating suppliers to ensure safe medication sourcing.
11. Describe proper storage, handling, documentation, and recordkeeping practices for pharmacy inventory.
12. Solve common dosage calculations used in pharmacy practice.
13. Convert between measurement units relevant to pharmaceutical preparations.
14. Describe effective communication techniques for interacting with patients and healthcare professionals.
15. Explain strategies for managing challenging patient interactions while maintaining professionalism.
16. Differentiate between sterile and non-sterile compounding procedures.
17. Identify the equipment and techniques required for pharmaceutical compounding.
18. Identify hazardous drugs and the risks associated with handling them.
19. Describe appropriate safety precautions and disposal methods for hazardous drugs.
20. Explain the key provisions of HIPAA and their impact on pharmacy practice.
21. Recognize proper procedures for handling protected health information (PHI).
22. Recognize common types of medication errors and contributing factors.
23. Implement strategies for preventing dispensing errors and enhancing patient safety.
24. Describe the purpose and process of adverse event reporting as part of patient safety initiatives.
25. Identify signs of drug diversion and strategies for prevention.
26. Explain DEA regulations related to controlled substances and recordkeeping.
27. Summarize key federal and state regulations governing pharmacy practice.
28. Explain the legal responsibilities of pharmacy technicians in medication handling.
29. Describe how pharmacy technicians contribute to the overall quality and safety of patient care.
30. Apply knowledge of pharmacy operations, compliance, and safety practices to perform pharmacy technician duties effectively.
Faculty:
Joshua Kinsey, PharmD
Vice President of Education
CEimpact
Rhonda Bilger, PharmD, RPh
Education Consultant
CEimpact
Taylor Legette, PharmD
Pharmacy Practice Associate
Pennsylvania Pharmacists Association
Contributors:
David B. Brushwood, R.Ph, J.D.
Heidi Eukel, PharmD
Denise Frank, BSPharm, RPh
Jacqueline Hayes, CPhT-ADV, RPT
Amanda Leiman, CPhT
Matthew Pitlick, Pharm D, BCPS
Content Creators and Contributors have no relevant financial relationships with ineligible companies to disclose.
Content Creators and Contributors disclose that AI tools were utilized to generate content included in this course.
This training program has been developed in alignment with the foundational requirements established by various State Boards of Pharmacy, including the Pennsylvania State Board of Pharmacy. It is designed to address the core subject matter areas commonly required for pharmacy technician training programs and to support compliance with applicable state standards. While Pennsylvania regulations served as a key reference in the development of this course, the content is broadly applicable to meet similar requirements in other states as they evolve.
This course is not intended to serve as exam-preparation training. Requirements for pharmacy technician training, certification, and registration vary by state and are subject to change. It is the responsibility of each participant to verify and comply with their individual State Board of Pharmacy’s current regulations regarding technician education, training, and certification.
Course fee includes course, course materials, and CPE credit submission to CPE Monitor.
Course is non-refundable.
Initial Release Date: August 31, 2025
Planned Expiration Date: August 31, 2028
Copyright 2025, CEimpact. All Rights Reserved. Any reproduction of this course without express permission is strictly forbidden.
Universal Activity Number (UAN): 0107-0000-25-287-H04-T
Application-based CPE Activity
Planned Expiration Date: August 31, 2028
CEImpact is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. Obtain CPE credit by completing the course, followed by the exam and evaluation (if applicable). Once successfully completed, your course will appear in your Completed Courses tab. Access your CPE statement of credit at www.MyCPEMonitor.net.
¹CEImpact provides you with two (2) opportunities to complete the exam. The learner will not receive CPE credit after two failed attempts.
