Pharmacist Communication | Law Written 1h

Chances are you’ve encountered a “difficult” patient who has disrupted your pharmacy’s operation. Maybe they made illegal or unreasonable requests of pharmacy staff or insisted on preferential treatment. This course discusses legal cases and lessons learned when pharmacists have attempted to salvage the relationship or dismissed the patient from the pharmacy.

Learning Objectives

Upon successful completion of this knowledge-based CPE course, pharmacists should be able to:
1. Discuss the behaviors of patients who may be considered difficult due to their demands or expectations of pharmacy staff.
2. Review situations in which pharmacy patients have alleged unlawful acts by pharmacy staff who have refused to comply with unacceptable patient requests.
3. Describe a plan for effective management of the “difficult” patient.

Faculty

David Brushwood, RPh, JD, FAPhA

Senior Lecturer, The University of Wyoming School of Pharmacy
Pharmacy Law Content Developer, CEimpact

Disclosures:

David Brushwood has no relevant financial relationships with ineligible companies to disclose.

Course Details