Technician Communication On-Demand 1h

The majority of conflict and difficult conversations in healthcare teams relate to communication, performance, power, and team dynamics. This course provides evidence-based tips, resources, and strategies to improve team communication and build respect. Enroll now to build a stronger, more unified pharmacy team!

Learning Objectives

Upon successful completion of this application-based CPE course, pharmacy technician should be able to:
1. Identify key areas of opportunity for conflict resolution in healthcare communication.
2. Describe common sources of performance-related conflicts in healthcare teams.
3. Recognize the influence of power dynamics and team-related factors on communication.
4. Discuss effective strategies for managing difficult conversations.
5. Apply communication and conflict resolution skills in case scenarios.

Faculty

Ashley Garling, PharmD

Clinical Assistant Professor
The University of Texas at Austin

Disclosures:

Ashley Garling has no relevant financial relationships with ineligible companies to disclose.

Course Details