Technician Compliance Written 30 credit minutes

Complaints are an inevitable component of pharmacy practice, even within organizations committed to delivering the highest standards of patient care and service. This course examines the impact of patient and customer complaints on pharmacy operations and emphasizes the importance of effective response strategies. Upon completion, you will gain the knowledge and skills to manage complaints constructively, document them appropriately, and ensure staff are properly trained to maintain compliance and continuous quality improvement.

Learning Objectives

Upon successful completion of this course, learners should be able to:
1. Explain how complaints affect the pharmacy team, patients, and overall practice operations.
2. Describe appropriate documentation methods and staff training procedures related to complaint management.
3. Demonstrate effective strategies to manage and resolve complaints within a pharmacy setting.

Faculty

Kelly Stegh, PharmD

Management Consultant
Next Step Consulting

Disclosures:

Kelly Stegh has no relevant financial relationships with ineligible companies to disclose.

Course Details