Pharmacist Communication | Compliance Written 30m

Complaints are inevitable, no matter how committed you are to excellent service. Although most feel this is a negative situation, it can actually be positive for your pharmacy. Join this course to learn how complaints can affect your business, explore steps to handle patient complaints effectively, and review best practices for documentation and staff training requirements.

Learning Objectives

Upon successful completion of this course, learners should be able to:
1. Explain how complaints affect the pharmacy team, patients, and the overall practice setting
2. Discuss steps and strategies to effectively handle complaints
3. Create a plan to manage complaints through documentation pharmacy staff training

Faculty

Kelly Stegh, PharmD

Management Consultant
Next Step Consulting

Disclosures:

Kelly Stegh has no relevant financial relationships with ineligible companies to disclose.

Course Details