Chances are you’ve encountered a “difficult” patient who has disrupted your pharmacy’s operation. Maybe they made illegal or unreasonable requests of pharmacy staff, or insisted on preferential treatment. This course discusses legal cases and lessons learned when pharmacists have attempted to salvage the relationship or dismissed the patient from the pharmacy.

Upon successful completion of this knowledge-based CPE course, pharmacists should be able to:
1. Discuss the behaviors of patients who may be considered “difficult” due to their demands or expectations of pharmacy staff.
2. Evaluate situations in which pharmacy patients have alleged unlawful acts by pharmacy staff who have refused to comply with unacceptable patient requests.
3. Formulate a plan for effective management of the “difficult” patient. 

David B. Brushwood, R.Ph, J.D.
Senior Lecturer, The University of Wyoming School of Pharmacy
Pharmacy Law Content Developer, CEimpact

David B. Brushwood does not report any actual or potential conflicts of interest in relation to this continuing pharmacy education course.

Course fee includes course, course materials, and CPE credit submission to CPE Monitor.
Initial Release Date: January 27, 2021
Planned Expiration Date: January 27, 2024

This course is provided for educational purposes. CEimpact is not a law firm and does not provide legal advice of any kind. For legal advice, please contact a licensed attorney.

Copyright 2021, CEimpact. All Rights Reserved. Any reproduction of this course without express permission is strictly forbidden.