A Pharmacist's Guide to Implementing Technician Product Verification

Upon successful completion of this knowledge-based CPE module, pharmacists should be able to:
1. Recognize the need for advanced pharmacy technician responsibilities to sustain the future of pharmacy practice.
2. Review national strategies to enhance the role of pharmacy technicians.
3. Describe opportunities for technicians in the provision of pharmacy services, such as medication reconciliation, telepharmacy, and technician product verification.
4. Review the literature that supports enhanced roles of pharmacy technicians in the medication distribution process.
5. Highlight opportunities for optimizing patient care by pharmacists upon the implementation of advanced technicians in pharmacy practice settings. 

Upon successful completion of this knowledge-based CPE module, pharmacists should be able to:
1. Illustrate the case to pharmacy staff, management, and Board of Pharmacy for Technician Product Verification (TPV).
2. Recognize the steps needed to prepare and implement a TPV program.
3. Outline how a pharmacy monitors for quality assurance in a TPV program.  

Upon successful completion of this knowledge-based CPE module, pharmacists should be able to:
1. Describe the history of technician product verification.
2. Review the current Board of Pharmacy regulations in order for a pharmacy to utilize technician product verification.
3. Summarize resources available to your practice setting to implement technician product verification.  

Upon successful completion of this knowledge-based CPE module, pharmacists should be able to:
1. Review case scenario(s) of medication error or near miss events to identify breakdowns in the system that have contributed to the error.
2. Recognize factors in your practice environment that can contribute to the occurrence of medication errors.
3. Apply knowledge of reported errors to select optimal best practice medication error prevention strategies.
4. Identify the prevalence and implications of look-alike medication packaging.
5. Summarize issues and challenges of how the use of color coding and the lack of color differentiation can lead to medication errors. 

Upon successful completion of this knowledge-based CPE module, pharmacists should be able to:
1. Identify and implement system-based tools for assessing, documenting, and analyzing medication errors.
2. Initiate a risk assessment process to identify medication safety improvements.
3. Describe basic principles of CQI: Continuous Quality Improvement.
4. Define the term Root Cause Analysis and when it is needed.
5. Determine where to report medication errors and adverse drug events. 

Upon successful completion of this knowledge-based CPE module, pharmacists should be able to:
1. Review Technician Product Verification.
2. Discuss the concept of workflow re-engineering.
3. Describe how to perform a workflow analysis.
4. Discuss the steps involved in workflow redesign.
5. Explain how to test, initiate, and assess a new workflow process in a pharmacy setting.

Upon successful completion of this knowledge-based CPE module, pharmacists should be able to:
1. Describe the importance of critical thinking for pharmacy technicians.
2. Define critical thinking in the context of pharmacy technician product verification.
3. Recognize the attributes of individuals who think critically.
4. Review examples of how to encourage critical thinking in pharmacy technicians.